UK Delivery
We deliver throughout the UK, including the Highlands, Islands and Northern Ireland.
Orders received before 4:00pm Monday to Friday, excluding bank holidays, are normally packed and dispatched the same working day.
Orders are sent using Evri, Royal Mail or another suitable courier service. Delivery will generally take 2–3 working days after dispatch, depending on the delivery service selected and destination.
Available delivery options and charges are shown at checkout.
FREE UK TRACKED DELIVERY is available on orders over £50 after discounts have been applied.
Depending on the courier and service selected, tracked delivery may include:
✚ Delivery tracking and updates by SMS and/or email
✚ Estimated delivery date and time
✚ Safe place or neighbour delivery options
✚ Collection from a local collection point
✚ Delivery confirmation, which may include a photograph or GPS location
Delivery times are estimates and may occasionally be affected by circumstances outside our control.
Isle of Man & Channel Islands
We currently accept orders for delivery to the Isle of Man and Channel Islands.
Available delivery services and charges will be shown at checkout.
Customers are responsible for checking any local restrictions, duties or taxes that may apply to their order.
European Union
We do not currently ship orders to European Union countries.
EU Import Charges
From 1 July 2026, EU customs rules changed for low-value goods imported from outside the European Union. Goods in consignments with an intrinsic value of up to €150 may now be subject to a temporary €3 customs duty per item, based on its tariff classification.
We are reviewing our European delivery options in light of these changes and will update this page if EU delivery becomes available.
Rest of the World
We do not currently offer delivery outside the destinations listed above.
Missing or Damaged Orders
Please check your order as soon as it arrives.
If an item is missing or has been damaged in transit, contact us as soon as possible at support@peoplescbd.co.uk. Where an item has been damaged during delivery, we may ask you to provide photographs of the product, packaging and delivery label so that we can investigate with the courier.
Nothing in this section affects your statutory consumer rights.
Returns
We want you to be happy with your order. In addition to your statutory rights, Peoples CBD operates a 30-day returns policy for eligible products.
For online purchases, you also have statutory cancellation rights. In most cases, you have 14 days from receiving your goods to tell us that you wish to cancel, followed by a further 14 days to return them.
To request a return, email support@peoplescbd.co.uk before sending anything back. We will provide the correct returns address and instructions.
Please do not send returns to our registered office or head office address.
For a change-of-mind return, products should be returned in their original condition with packaging and security seals intact where applicable. You are responsible for the direct cost of returning change-of-mind items. We recommend using a tracked delivery service and retaining proof of postage.
Where goods are faulty, damaged, not as described or otherwise do not conform to the contract, your statutory consumer rights apply and we will bear reasonable return costs where required by law.
Certain products may be excluded from change-of-mind cancellation rights where a legal exception applies, including goods liable to deteriorate or expire rapidly and sealed goods that are not suitable for return for health or hygiene reasons once unsealed. This does not affect your rights where a product is faulty, damaged or not as described.
If products were supplied as part of a multi-buy or promotional offer, such as Buy 2 Get 1 Free, all products forming part of that offer must be returned if you wish to cancel the complete promotional purchase.
Refunds
Once we receive your return, we will inspect it and confirm the outcome by email.
Where a refund is due, it will be made to your original payment method. Refunds will be processed within the applicable statutory timeframe.
For eligible cancellations of online orders, we will also refund the standard outbound delivery charge where required by law. If you chose a more expensive delivery service, any additional amount above the standard delivery charge is not normally refundable.
For change-of-mind returns, the value of a refund may be reduced where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Exchanges
If an item is faulty or damaged and you would like a replacement, contact support@peoplescbd.co.uk and we will explain the next steps.
Please do not return an item before contacting us and receiving the appropriate returns instructions.
Late or Missing Refunds
After we have confirmed that a refund has been processed, please allow time for your bank or payment provider to credit it to your account.
If the refund has not appeared after the expected processing period, contact your bank or payment provider first. If you still need assistance, email support@peoplescbd.co.uk and we will be happy to investigate.
